This page answers most of the common queries that we receive about our products and services. Much of the email we receive falls into certain categories; this page addresses the most common of these.
PLEASE NOTE: If you send us email about something that is clearly covered by the information on this page, your email will probably be ignored (no-reply). Please accept our apologies for such an impersonal response, but with several million users and not that many volunteer developers, we cannot provide personalised email support.
These are the frequent subjects (and answers) for our products and services sent to the OLOOK email address:
EXPLANATIONS, INSTRUCTIONS, AND ANSWERS
Here are the detailed answers for each of the categories above.